Are You a Top Industry Professional?
Let's put the pieces together, and build something great.
At MMD Construction we believe in building the finest homes for discerning clients, while delivering a 5-Star Experience for everyone involved: Clients, Partners, Contractors, and Employees. To keep our high standards, we're always looking for experienced custom home building professionals who are committed to delivering a 5-Star product with 5-Star service.
Please note that due to the volume of interest, all resumes received will be screened, and may be rejected without acknowledgement.
Careers at MMD Construction:
Job Description
As a construction manager you will be managing all aspects of the filed related building processes for assigned projects and specific customer service responsibilities. Key job objectives are ensuring a 5-Star customer experience, quality control, consistent and predictable job scheduling, timely management and quality completion of assigned construction/customer service responsibilities.
Essential Job Functions/Responsibilities:
- Understand and deliver exceptional customer satisfaction (5-Star Experience)
- All aspects as an onsite construction and project site management
- Know and understand building plans (Customer specific), standard features, specifications and customer selected options
- Ensure Customer selections are installed as selected
- Manage and drive project scheduling though company scheduling software and approved process
- Deliver projects 100% complete, clean and free of defects, on time and within budget
- Manage inspection process and meet with building inspectors
- Conduct project walks to ensure schedule adherence and quality of vendor workmanship
- Strictly maintain activity log with photos and all job RFI’s.
- Ensure compliance with plans and specifications, obtain all required inspections and meet with building inspectors as required.
- Daily quality assurance and quality control – complete items/deficiencies prior to the next phase
- Approve vendor task completion and quality for payable process
- Ensure a 5-Star Experience on the job site with orderliness, cleanliness, and curb appeal
- Site conflict resolution and problem solving for scheduling and various coordination efforts
- Ensure all construction and warrant projects are completed to MMD Construction specifications, standards and scopes of work
- Conduct site meetings with project manager, owner (as approved), Interior designers, trade partners and suppliers
- Ability to communicate and interact effectively with internal and external customers
- Attend client site meetings as needed and maintain positive client relationships
- Conduct / Participate in turnover orientations as required
- Complete and document warranty requests as per approved process
- Strictly maintain OSHA standards for all work areas.
Education/Experience/Skill Requirement
- Bachelor’s degree in Construction, business or other related field and / or 5 Years of Construction experience
- Experience in high-end luxury custom home building ideal
- Knowledge of the entire Construction/home building process
- Strong emphasis on quality of service and follow-up
- Strong customer orientation and ability to adapt and respond to different personality types
- Excellent communication skills and the ability to interact effectively with internal and external customers
- Strong relationship, self-organization, planning and problem-solving skills
- Formal OSHA training is preferred
- Proficient in Microsoft project, Word, Excel, PowerPoint, Outlook, Scheduling Software
Summary: Estimates buy outs, oversees entire construction process from beginning to end, maintains scheduling, budgeting, and quality control by performing the following duties.
Duties and Responsibilities:
- Estimates time, materials, and labor required for each job.
- Reviews construction drawings.
- Oversees buy outs by sending jobs out for bids and selecting subcontractors for each job.
- Oversees the purchase order process.
- Makes schedules for jobs.
- Oversees the monthly billing and request for information submissions.
- Ensures each job is closed out when completed.
- Meets with customers and designers at job site.
- Oversees the permitting process.
- Responsible for job cost, profitability, and reports.
- Manages change orders for subcontractors.
- Works with customers throughout all phases of the job.
- Ensures punch list is completed.
- Ensures quality control is being followed.
- Studies new equipment lists and options, market buying trends, company policies and promotions, and rebate incentives offered by utility companies and manufacturers.
- Returns new customer phone calls within 24 hours.
- Schedules prompt and convenient estimate appointments for customers.
- Audits and orders customer care and estimate supplies.
- Delivers estimate package to customer.
- Inspects completed job and ensures customer satisfaction.
- Employs customer code of ethics.
- Collects payment for each job in accordance with contract and company policies.
Supervisory Responsibilities: Manages subordinate supervisors who supervise employees. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
Computer Skills: To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, QuickBooks software, and Microsoft Outlook.
Education/Experience: High school diploma or general education degree (GED); or four to six years related experience and/or training; or equivalent combination of education and experience.
Certificates and Licenses: Valid driver’s license
Knowledge, Skills, and Other Abilities:
- Time management skills
- Oral and written communication skills
- Professionalism
- Dedicated to delivering a 5-Star Experience
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions. The employee is occasionally exposed to work near moving mechanical parts, work in high, precarious places, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. The noise level in the work environment is usually moderate.
Core Responsibilities:
- Financially Responsible for Project: Job cost report and budget management, change orders, approving vendor payments, purchase orders, reviewing and vetting proposals, providing financial summaries to customer, customer billing and collecting payments and bidding.
- Schedule: Oversight of project schedule, communicating customer selections to the field in a timely manner and communicating schedule to customer.
- Customer Experience:Plan development from pre-construction to completion, weekly customer updates, monthly financial updates, customer selections, customer walks, all communication, problem solving and forward thinking and providing an exceptional and enjoyable customer experience.
Additional Responsibilities:
- Delivering and executing the MMD Construction Mission
- Reviews construction drawings.
- Oversees the purchase order process.
- Assists in making schedules for jobs.
- Oversees the monthly billing and request for information submissions.
- Ensures each job is closed out when completed.
- Meets with customers and designers at job site.
- Oversees the permitting process.
- Responsible for job cost, profitability and reports.
- Manages change orders for customers and subcontractors.
- Works with customers throughout all phases of the job and acts as customer liaison.
- Ensures punch list is completed.
- Ensures quality control is being followed.
- Returns new customer phone calls within 24 business hours.
- Schedules prompt and convenient estimate appointments for customers.
- Delivers estimate package to customer.
- Inspects completed job and ensures customer satisfaction.
- Employs customer code of ethics.
- Collects payment for each job in accordance with contract and company policies.
- Responsible for all customer meetings at job site.
- Organizes all files related to the project.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Quality Communication:
The Custom Home Project Manager must be an excellent communicator, in both written and oral form. This includes proficiency in spelling, grammar, and punctuation. This also includes being able to take a large amount of information and summarize it quickly both in writing and orally on a regular basis. You must also be able to track communication (and be very responsive) across multiple channels without losing any details. Those channels could include in-person meetings, virtual video calls, text messages and/or emails.
High-Level of Discretion:
Since our Custom Home Project Manager will regularly work with confidential information, discretion and sensitivity regarding financial information is a must. They’ll need to be able to collaborate and communicate well with these team members, maintaining a can-do spirit and not complaining, making excuses, or gossiping.
Reasoning Ability:
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, Bluebeam or similar software and Microsoft Outlook.
Education & Experience:
- Bachelor’s degree
- 4+ years in market, custom home project management experience and/or training; or equivalent combination of education and experience.
- Dedicated to delivering a 5-Star Experience
Certificates and Licenses:
- Valid driver’s license